1. Operator and scope
Dahl Inference (also referred to as “Dahl”) is a service and trading brand operated by FROMZERO OÜ, an Estonian private limited company (“Company”, “we”, “us”, “our”). dahl.global is operated by FROMZERO OÜ. Dahl is not a separate legal entity. Your contracting party is FROMZERO OÜ. No founder, shareholder, director, employee or contractor becomes a party to this agreement or gives a personal guarantee merely by operating, representing or working for the Company. Claims arising solely from the Company’s contractual obligations are to be brought against the Company. This does not exclude any person’s independent liability imposed by mandatory law.
- Commercial register: Estonian Commercial Register.
- Registry code: 17062264.
- Registered address: Ahtri 12, 10151 Tallinn, Estonia.
- Legal and support contact: [email protected].
- Service websites: https://dahl.global, https://inference.dahl.global.
These Terms cover the Dahl inference API, browser chat, account interface, documentation and related features expressly offered under these Terms (“Service”). They do not automatically govern other FROMZERO products, independent brokers, model developers or the entire Gonka network.
2. Acceptance, eligibility and contract documents
The Service is available to both Consumers and Business Customers. You must be at least 18 and legally able to enter into this agreement. If you accept on behalf of an organisation, you confirm that you have authority to bind it. That organisation is the customer; its authorised users act under its responsibility.
You accept these Terms through the acceptance control presented when registering, obtaining access or ordering the Service. We make the applicable version available to save before acceptance. A paid order becomes binding when we accept it through the checkout confirmation or a separately agreed order form. An order may be refused before acceptance for legal, security, capacity or payment reasons; payments received for refused orders will be returned as required by law.
A “Business Customer” uses the Service for trade, business, craft or professional purposes. A “Consumer” is a natural person acting outside those purposes under applicable law. A developer account, API use, cryptocurrency payment or a business-labelled checkbox does not by itself remove legally applicable consumer status.
Mandatory law prevails. A signed order form overrides these Terms only for the subject it expressly changes. An applicable data processing agreement (“DPA”) prevails for its data protection subject matter. The pricing and specifications expressly accepted with an order form part of that order. The Privacy Policy explains data processing and is not blanket consent to unrelated uses of personal data.
3. What the Service provides
Dahl routes inference requests to available AI models and computing infrastructure, which may include independent operators within a decentralised network. We provide access, routing and related account and billing functions. Unless expressly agreed, we do not develop the underlying models, reserve dedicated capacity, or guarantee a particular model or operator will remain available indefinitely.
Model responses are generated by AI, not by a human professional. Results may be inaccurate, incomplete, offensive, biased, non-unique or unsuitable for your intended purpose. You must review output before relying on it or deploying generated code. You remain responsible for decisions and external actions taken through your applications or agents.
The Service is not professional medical, legal, financial or other regulated advice. It is not supplied as a safety-critical or emergency system. Do not use it as the sole basis for decisions affecting a person's legal rights, health, safety or access to essential services. These restrictions do not transfer our own statutory duties to you.
“OpenAI-compatible” describes supported interface behaviour, not affiliation with OpenAI or a promise to implement every OpenAI feature. Model names and third-party marks identify their respective products and owners. Compatibility, model licences, context limits, tool support and availability depend on the current published specification and any separately agreed commitments.
4. Accounts, fingerprints and API keys
Keep your login fingerprint, API keys, session credentials and account access secure. Use separate keys and spending controls for applications and authorised users. You are responsible for your systems, permissions and authorised use, and for preventing credential exposure.
Where the interface identifies a fingerprint as unrecoverable, save it when issued. Losing it may prevent account recovery. We may require reasonable proof of control before restoring access, transferring a balance, issuing a refund or disclosing account information. We do not promise recovery that is technically impossible or unsafe, and we will not require disclosure of a secret in ordinary support correspondence. Mandatory privacy and refund rights remain available subject to lawful identity verification.
Notify us promptly of suspected compromise and revoke exposed keys where possible. Charges resulting from your failure to protect credentials may remain payable to the extent legally permitted. You are not made responsible by this clause for losses caused by our breach, security failure or non-excludable liability.
Normal API automation, SDKs, agents and integration into your own products are permitted. Do not automate account creation to harvest promotional allocations, evade enforcement or impersonate other customers. Selling API keys or operating a standalone resale or white-label access service requires our written approval. Giving your application's users functionality powered by the API is permitted and is not, by itself, prohibited resale.
5. Permitted use and restrictions
Subject to payment and compliance, we grant you a limited, non-exclusive right to access the Service and integrate its supported API into your applications during the agreement. No underlying model weights, private source code, infrastructure ownership or rights to third-party marks are transferred.
You must have the rights and lawful basis necessary for inputs, uploaded materials, tool results and instructions you submit (“Input”). You are responsible for notices, permissions, safeguards and disclosures required for your downstream applications and users.
You must not:
- use the Service for unlawful activity or infringe privacy, intellectual property or other rights;
- generate or distribute child sexual abuse material, facilitate exploitation, fraud, malicious cyber activity, or unlawful threats and violence;
- bypass payment, authentication, spending limits, rate limits, geographic restrictions or a suspension;
- disrupt infrastructure, probe private systems without permission, steal credentials, or extract another customer's content or confidential information;
- use multiple identities or organisations to obtain repeated introductory benefits contrary to the offer;
- misrepresent affiliation with Dahl, FROMZERO, a model developer or a network operator;
- remove disclosures or provenance information where their retention is legally required, or use generated content deceptively in violation of law;
- submit regulated sensitive information or operate high-risk uses for which the standard Service and contractual arrangements are not suitable.
Unless we expressly agree suitable safeguards and terms in writing, do not submit special-category personal data, criminal-offence data, payment-card secrets, private cryptographic keys, or information subject to sector-specific secrecy duties. When processing other people's personal data on behalf of an organisation, the necessary DPA and lawful processing route must be in place before submission. Merely removing a person's name may not anonymise the material.
Follow model-specific restrictions disclosed before use and applicable third-party licences. New restrictions required by law, rights holders or upstream availability may require us to suspend an affected model. Sections 9 and 11 govern effects on paid access.
We may investigate credible misuse and preserve or disclose relevant evidence where lawful. This does not authorise undisclosed general monitoring or reuse of Input; our actual data practices are described in the Privacy Policy and any DPA. Good-faith complaints, lawful criticism and reporting to authorities are not misuse.
6. Input, output and intellectual property
As between you and the Company, you retain your rights in Input. You authorise us and our appropriately engaged providers to process, transmit and technically reproduce Input and generated results (“Output”) only as necessary to deliver your requested Service, carry out your instructions, provide requested support, and meet lawful security and legal obligations within the Privacy Policy and any DPA. This is not a transfer of ownership or a general-purpose training licence.
We do not assert ownership over Output merely because it passed through Dahl. To the extent the Company acquires transferable intellectual property rights in your Output through providing the Service, we assign those rights to you, subject to payment and third-party rights. We cannot confer rights we do not have, guarantee copyright protection, exclusivity or originality, or eliminate licence and attribution obligations that apply to incorporated material.
The Company and its licensors retain rights in the Service, brand, website materials, software and documentation. Published open-source components remain governed by their own licences; these Terms do not remove rights granted under those licences.
If you voluntarily provide product suggestions as feedback, you allow us to use those suggestions without payment or attribution to improve and commercialise the Service. This permission does not cover customer datasets, confidential information or personal data merely included in a request or support message.
7. Prices, metering and prepaid balances
The applicable checkout or order identifies the purchased quantity or credit, price, currency, tax treatment and any relevant restrictions. Public examples, comparison calculators and promotions are not a perpetual price commitment. We may set different prices and limits for future purchases, plans, models or negotiated arrangements, subject to section 9.
Service tokens are accounting units for inference consumption. A prepaid balance is a contractual right to the specified Service, not an investment, blockchain token, bank deposit, interest-bearing product or generally transferable payment instrument. This description does not displace any legal classification that actually applies.
Account-pool balances and individual key allocations may be separate. You must allocate tokens where the interface requires it; creating another key does not create another purchased or promotional entitlement.
Billable usage is determined under the pricing and metering information made available before purchase or the relevant paid use, including applicable token categories, rates, rounding and treatment of unsuccessful or interrupted requests. No charge is authorised solely by an undisclosed internal rule. Order-specific pricing prevails for that order.
We meter actual billable usage under that disclosed rule. Your client may submit multiple billable requests through automatic retries or autonomous agents. A technically completed request may consume tokens even if you dislike the answer, subject to mandatory conformity rights and correction of billing errors. A client-side estimate or spend limit is not a guarantee that in-flight usage has stopped; any overrun handling must follow the agreed metering rule, not an undisclosed charging practice.
Our records are evidence of consumption but are not conclusive against you. Contact us promptly with a request or transaction identifier if you dispute a charge; we will investigate and correct substantiated errors. A request to report promptly does not shorten statutory claim periods or remove legal remedies.
For paid balances, no expiry applies unless a definite expiry was prominently disclosed and accepted at purchase and is lawful. We will not retroactively impose expiry on an already purchased balance. Promotional allocations may have separate, disclosed expiry and eligibility rules.
8. Payments, promotions and refunds
Payment is made using a method offered at checkout for the relevant order. We may add, replace, restrict or discontinue payment methods or providers for future orders, taking account of availability, location, cost, fraud risk and legal requirements. No particular payment method, asset, network, payment provider or future payment feature is guaranteed. Mentioning a possible future payment option is not a commitment to launch it or keep it available.
We may require prepayment. The checkout discloses the amount, currency, taxes and mandatory fees before you place an order. Any provider terms that apply to your payment will be made available before payment. We may request information reasonably necessary for processing, billing, legal compliance or fraud prevention. Changes to payment methods do not change accepted order obligations or remove legally required refunds.
Our Privacy Policy and any payment-specific notice identify the processing relevant to the methods actually offered. These Terms do not authorise storing full payment credentials or using them for unrelated purposes.
For cryptocurrency payments, use the asset, network, address, amount and deadline displayed at checkout. Blockchain transfers may be irreversible and incorrect transfers may be unrecoverable. We do not promise recovery of errors outside our control. A payment-provider or blockchain limitation does not cancel an otherwise mandatory refund obligation.
Where a cryptocurrency refund is due, we will agree a lawful payment method and verify the recipient. Unless the order or mandatory law specifies otherwise, the basis is the purchase currency value actually paid for the refunded Service, not investment gains from changes in a cryptoasset's market price. We do not deduct fees from mandatory refunds unless legally permitted and properly disclosed.
Promotional or free allocations have no cash redemption value. We may change future offers, end discretionary free access and revoke allocations obtained through abuse, duplication or error. An already accepted, time-limited offer remains subject to its stated conditions and mandatory law. Promotional changes do not authorise confiscation of an unrelated paid balance.
For Business Customers, delivered usage and purchased balances are non-refundable for convenience, except as expressly stated in an order, for a substantiated billing error, or under sections 9 and 11. For Consumers, section 10 and other mandatory remedies take precedence.
No automatic renewal or automatic top-up is authorised by these Terms alone. Such a feature requires a separately disclosed affirmative authorisation identifying the trigger, amount or calculation and cancellation method.
9. Operational changes, model availability and pricing changes
We may select and replace infrastructure, route traffic, change model catalogues, retire versions, introduce new features and apply reasonable rate, concurrency, context and spending limits. Reasons include capacity, security, abuse prevention, legal or licensing requirements, upstream changes, maintenance, costs and technical improvements.
We may implement urgent protective changes without advance notice when reasonably necessary, and notify affected customers as soon as practicable unless prohibited by law. We do not guarantee an identical model remains available when an upstream provider withdraws it.
For other material changes adversely affecting ongoing paid use, we give at least 30 days' advance notice, or a longer period where law or an order requires. Changes do not reprice completed usage or reduce the quantity or purchasing basis already promised for a prepaid purchase. If we cannot continue providing the purchased Service on its agreed basis and you do not accept an alternative, you may terminate the affected part and obtain the unused paid portion as required by the order and law.
For Consumers, modifications to an ongoing digital service must have a valid contractual reason, meet applicable information and no-extra-cost requirements, and preserve any mandatory rights to retain an unmodified service or terminate and receive a refund. Notices requiring a durable medium will be provided in that form. A statement posted only on a mutable webpage is not a substitute where individual durable notice is required.
10. Consumer withdrawal and statutory remedies
This section applies where mandatory consumer law covers your purchase. It does not voluntarily confer consumer status on Business Customers.
For a distance service contract subject to the EU/EEA withdrawal rules, you generally have 14 days after conclusion to withdraw without giving a reason. To exercise the right, send an unambiguous statement to [email protected] or the Company's postal address, or use an online withdrawal function where available. This does not limit our obligation to provide such a function where required by law. Identify the account or order without sending a password or API key. Sending the statement before the deadline is sufficient.
If you expressly request performance to begin during that period, we may charge the lawful proportion for Service actually supplied before withdrawal, provided the required information and request have been obtained. The right for a service ends on full performance only when all statutory conditions, including the necessary prior consent and acknowledgement, have been met. Buying a token pack or making one request is not automatically full performance of the entire purchased service.
An exception for digital content applies only where the particular supply qualifies for it and the legally required express consent, acknowledgement and confirmation have been obtained. These Terms alone do not waive the withdrawal right. We do not treat all inference purchases as exempt simply because delivery is digital.
Where withdrawal requires a refund, we make it within the legally applicable period, ordinarily 14 days after notice for the relevant EU withdrawal right, by the original payment method unless you expressly agree otherwise without additional refund charges. Mandatory rules on deductions and delayed performance prevail.
Optional withdrawal statement: “I withdraw from my contract for Dahl Inference, ordered on [date], account/order [reference]. Name: [name]. Address: [address]. Date: [date].” A signature is needed only if submitting on paper. Use of this wording is not compulsory.
You also retain mandatory rights for non-supply or lack of conformity of digital services, including correction, price reduction or termination/refund where the law provides them. The disclaimer and business liability cap do not replace those remedies. Mandatory rights in your country, including any longer or additional cancellation rights, remain unaffected.
11. Suspension, termination and discontinuation
We may immediately restrict requests, disable keys or suspend affected access where reasonably necessary because of suspected compromise, fraud, material misuse, non-payment, a legal obligation, sanctions restrictions or a serious threat to the Service or others. We may decline to disclose details that would expose security controls, protected third-party information or a legally restricted investigation.
Where practicable and appropriate, we will state the reason and provide a reasonable opportunity to remedy a remediable breach. We may terminate for a material or repeated breach, an unremedied breach after notice, or where continued supply is unlawful or unsafe. You may request review through [email protected]. Statutory procedural and complaint rights remain intact.
For ongoing Business Customer arrangements without an agreed fixed term, we may terminate for business reasons on 30 days' notice. For ongoing Consumer arrangements, ordinary termination requires a valid reason, such as withdrawal from a market or discontinuation of the Service, and reasonable notice of at least 30 days unless law requires longer or permits urgent action. We will not cancel an accepted fixed-term paid commitment for convenience without providing the contractual or mandatory remedy.
You may stop using the Service and request account closure at any time, without prejudice to agreed fixed-term commitments and outstanding lawful charges. Closure does not itself create a convenience refund for a Business Customer.
If we discontinue paid Service or terminate for convenience, we refund the unused paid portion we will no longer supply. Free allocations are not payable in cash. On termination for breach, we may apply lawful, substantiated charges and legally available set-off; we do not impose automatic forfeiture of all paid funds as a penalty. Remaining funds are treated under applicable law and the accepted order.
We may retain records required for law, security or claims as described in the Privacy Policy. Where law or a DPA requires retrieval, return or export, we provide that opportunity; otherwise you should keep your own copies and not rely on Dahl as archival storage.
12. Availability, disclaimers and force majeure
Except for express commitments in an accepted order and mandatory legal standards, the Service is supplied on an “as available” basis without a service-level agreement. No uptime percentage, response time, uninterrupted availability, particular token speed, fitness for your application, accuracy of Output or correction deadline is promised. A status page or historical performance figure is not an SLA.
For Business Customers, to the extent legally permitted, implied warranties of fitness, merchantability and non-infringement are excluded. These exclusions do not remove express order commitments, mandatory consumer conformity duties, or the Company's own non-excludable responsibilities.
We are not liable for failure caused by an event outside our reasonable control to the extent it legally excuses performance. This may include widespread telecommunications failures, disasters or binding government restrictions. We will take reasonable mitigation steps. Ordinary supplier underperformance, our own lack of reasonable precautions or increased costs do not automatically establish force majeure. Refund and termination rights required by law survive.
13. Business liability allocation
This section applies only to Business Customers. It is subject to section 14 and any separately agreed liability provisions.
To the extent legally permitted, the Company is not liable for indirect or consequential loss, lost profit, lost anticipated savings, lost opportunities, or business interruption arising from the Service. For ordinary negligence, recoverable direct loss is limited to the foreseeable loss typical of this type of agreement.
The Company's aggregate monetary liability arising out of or relating to this agreement is limited to the greater of EUR 10 and the fees actually paid by that Business Customer for the Service during the three months preceding the event giving rise to the claim. Related events are treated as one event for this purpose. The limitation applies across contractual and non-contractual claims to the extent permitted by law, without multiplying the cap for alternative legal grounds. It remains subject to section 14.
The cap does not reduce the Company's obligation to return money expressly refundable under these Terms or mandatory law. It does not cap rights of data subjects or other non-parties that cannot be limited by this contract. No contractual cap binds regulators.
Business Customers must take reasonable steps to mitigate recoverable loss, including stopping a faulty integration, controlling agent retries and maintaining appropriate copies of their own material. This does not excuse a breach by the Company.
Business Customers must defend and indemnify the Company against reasonable, substantiated third-party claims and costs to the extent caused by their unlawful Input, unlawful downstream application, infringement of third-party rights or material breach of these Terms. This does not cover the Company's own breach, fault or legally non-transferable liabilities. We will notify you promptly, allow reasonable control of the defence, and cooperate at reasonable cost. No settlement may admit our fault, impose non-monetary duties on us or fail to release us without our written consent, not unreasonably withheld.
14. Liability that is not excluded
Nothing excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury where liability cannot be excluded, or any other liability that applicable law prohibits excluding or limiting. Nothing removes the essential obligations of an accepted paid order or prevents statutory remedies.
For Consumers, the business cap, business indemnity and business-only exclusions do not apply. Mandatory protections of the country whose consumer law applies remain available. References to third-party models, independent nodes or decentralisation do not eliminate the Company's own duties as the contracting provider or its applicable data protection and AI-law responsibilities.
15. Privacy and confidential information
Read the separate Dahl Privacy Policy for the actual categories, purposes, recipients, retention and transfer arrangements. A request cannot be processed without the selected computing infrastructure processing its content. The Service retains certain logs for limited periods, as specified in the Privacy Policy, and keeps other records where necessary for accounts, billing and legal obligations.
We do not acquire a right under these Terms to sell personal data, publish private prompts or train models on them for unrelated purposes. Any additional purpose requires a lawful basis, appropriate information and any necessary agreement or consent.
If a DPA or confidentiality agreement is needed for your use, contact us before submission. These Terms are not a representation that every public routing path qualifies for regulated workloads, confidential third-party datasets or a customer-selected processing region.
16. Changes to these Terms and notices
We may update these Terms for legal, security, operational or commercial reasons. Changes apply prospectively. For material changes affecting existing paid customers, we provide at least 30 days' notice, subject to section 9 and any longer legal requirement. Urgent legally required or protective changes may take effect sooner where lawful.
Where agreement rather than notice is required, we obtain it. Continued use is not relied upon to override mandatory consent requirements, reduce accrued rights or silently change an existing order. A customer rejecting a material adverse change may end affected ongoing use and receive any refund required by section 9 or law.
Notices may be delivered through a registered contact or the account interface. We use an individual durable medium where required and retain the accepted version. You must keep any contact you provide current. An email-free account does not waive legally required information or confirmation.
17. Assignment and general provisions
We may subcontract performance subject to our applicable responsibilities, the Privacy Policy and any DPA. We may transfer the business or agreement in a reorganisation or sale where law allows, provided this does not unlawfully reduce your guarantees; required notices and consents will be obtained. You may not assign an account or agreement without our written consent, except where mandatory law permits it.
Failure to enforce a term immediately is not a waiver. If a term is unenforceable, the remaining agreement continues so far as legally possible. An invalid consumer term is not automatically rewritten to the maximum restriction we might have preferred. No partnership, employment, general agency or joint venture is created with you.
The English version is the reference version. Any local-language version required by law, binding pre-contractual representation and mandatory rule of interpretation prevails where applicable; a language-precedence clause does not remove consumer protections.
18. Governing law, complaints and courts
Estonian law governs this agreement, subject to mandatory conflict-of-laws rules and the non-waivable protections applicable to Consumers.
For Business Customers, disputes are submitted to the competent courts in Tallinn, Estonia, subject to mandatory jurisdiction rules. Consumer disputes remain subject to the courts and dispute-resolution rights available under applicable law; Consumers are not required by these Terms to litigate exclusively in Estonia.
Send complaints to [email protected], with a concise explanation and relevant account, request or purchase reference. Do not include an API secret. We will respond within the applicable statutory period; where Estonian consumer complaint rules apply, we respond in writing within 15 days or provide the legally required explanation for delay and expected resolution time.
Where eligible, Consumers may refer disputes to the Estonian Consumer Disputes Committee through the Consumer Protection and Technical Regulatory Authority, or another competent body. Contacting us is not a waiver of court access, limitation protections, regulator complaints or other mandatory remedies. These Terms do not prohibit truthful reviews, lawful reporting or good-faith criticism.