Dahl provides a prepaid digital AI inference service.
For business customers, purchases, consumed usage and prepaid balances are generally non-refundable for convenience.
Refunds may be provided where required by applicable law, in the case of a substantiated billing error, or where Dahl is unable to provide a paid service in accordance with the applicable order and Terms.
Consumers retain any mandatory cancellation, withdrawal and refund rights available under applicable law. In particular, statutory rights described in our Terms and Conditions are not limited by this policy.
If you believe you are entitled to a refund, contact support@dahl.global with your account and payment details. Do not include passwords, API keys or other authentication secrets.
For complete rules, see our Terms and Conditions.